8,000 trained sales representatives (+8%): a sustained policy on the part of operators to train and raise awareness among their staff with regard to disability and accessibility
4,825 hours (+21%) of communication in French Sign Language (LSF)* / Cued Speech (LPC)** / Text for the deaf and hearing impaired
123,700 adapted brochures (+7%) printed on paper
More dialogue between associations, public authorities and the Federation
An ever-increasing offer tailored to different types of disability
1,100 adapted mobile phones
26 adapted mobile terminals labelled by operators
37 adapted mobile or application services labelled
Increase in remote controls and smartphone applications with voice-control for TV interfaces
Network operators devote even greater attention to the needs of users
2 access audits conducted on operator websites
Launch of an open-source solution dedicated to website accessibility
A higher proportion of adapted stores
404 dedicated software programs for visual impairment installed by operators and their partners (+46%)
12,302 adapted paper bills for a more individualised service. Paperless billing in readable format by means of tailored applications.
22,557 tools for visual notifications of incoming calls/messages installed
